OUR MOST POPULAR COURSES

Customer service:

Delivering excellent customer service

Telephone and reservation skills

Sales techniques and up selling

Specific guest relation’s packages

Dealing with difficult customers 

Managing your customers experience

 

Management and leadership:

Profit and customer satisfaction boosters

Team meeting preparation

Customer profiling and emotional intelligence

 

Personal effectiveness:

Time management

Body language basics

Assertiveness

 

 

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mobile: +44 (0)7786 232 850

email: andrea@andreadoyletraining.co.uk