Training Director Andrea is a charismatic and enthusiastic training specialist who brings energy and passion to her training courses.
With over 15 years experience in customer service management roles including hotel general management and retail management, Andrea is passionate about excellent customer service delivery. She thrives on the day-to-day energy and diversity her role brings and has genuine interest in helping people achieve their personal objectives, which means each session is adapted to fit the groups’ needs.
Andrea started out with qualifications in Hotel Management and Retail management and worked in the luxury hotel market for 10 years before realising that her true passion was in training. She is now a qualified teacher of adult education and also holds qualifications in training and coaching.
Andrea set up Andrea Doyle Training in 2015. She has deigned and delivered bespoke training courses, coached individuals and facilitated workshops for many different types of customer service focused business and always gets great enjoyment out of seeing people get the “light bulb” moment and become engaged and motivated during the her sessions.
"WOW training has been wonderfully delivered by Andrea to a mixed group of team members from different departments, all with one goal; to be given the tools and knowledge to WOW our guests and colleagues alike! We have received a great boost to our team engagement as a result and are seeing improving guest scores through Trust You. Thank you Andrea!"
Michael Sheldon, General Manager The Clayton Hotel Manchester
"Andrea has come few times to our London properties to deliver training and coaching sessions focused on improving our customer service. After each session I find the team with a long-lasting boost of motivation, inspired and determined to apply what they have learnt during the training and coaching sessions in their everyday job. Andrea’ training have had a great impact on our team’s attitude and on our guest’ s satisfaction!"
Lison Akretche Human Resource Manager The Clayton Crown Hotel
"Andrea’s training really gave our team food for thought and has encouraged them to put an emphasis on guest experience. Andrea’s experience in the hotel industry meant that she had first hand-knowledge of the particular scenarios and challenges the staff face, along with examples of exceptional customer service, and in doing so, gained the team’s trust and allowed them to open up".
Collette Concannon – HR Manager, Clayton Hotel Leeds
“The whole team have been energised since the training sessions, our satisfaction scores have rocketed. What is most noticeable is how engaged the team have become. There is a real sparkle in our service front of house. You can really feel the since of pride across all departments”
Michael McIntosh, Dalata Hotels