We design and deliver bespoke customer service training for the hospitality sector


Individual Productivity Training  

Coaching and mentoring

  • Time management skills

  • Assertiveness and empowerment training

  • Emotional intelligence

  • Sharpen guest engagement skills

  • Body language skills

  • Leadership and performance management

  • Management skills


Increase Customer Satisfaction 

Empowering your team 

  • Building team confidence

  • Employee recognition and reward programmes

  • Soft skills training - body language - grooming

  • Anticipate guests needs and manage their experience

  • Use Emotional intelligence to deal with difficult guests

  • Add the WOW to every experience

  • Reception and guest relations skills

  • Food and beverage service skills


Boost Team Moral

Guest engagement skills

  • Team empowerment and coaching

  • Employee recognition programme

  • Team building

  • Change management


Sales Training

proven sales techniques

  • Profit boosters

  • Make good service sell- Upselling that sells itself

  • Manage your guests experience

  • Telephone and reservation skills

“Andrea has come few times to our London properties to deliver training and coaching sessions focused on improving our customer service. After each session I find the team with a long-lasting boost of motivation, inspired and determined to apply what they have learnt during the training and coaching sessions in their everyday job. Andrea’ training have had a great impact on our team’s attitude and on our guest’ s satisfaction!”

Lison Akretche Human Resource Manager